eDocuments Changes

This happens when the primary user on the account has already signed up for eDocuments. You would need contact the primary user and request to be setup as an Additional Recipient.

You will be able to see your statements as far back as 18 months.

Only one user can sign up for eDocuments, any additional users needing access can receive eDocuments electronically by having the primary user set up additional recipients. This can be used for accountants, office managers as well as joint owners.

First, verify that their email address is correct in the Additional Recipients section in online banking. Then verify that there were documents assigned to them. If they are still unable to receive the document, please contact RCB Bank for further assistance.

Yes, this will update your email address in Online Banking and with RCB Bank.

If you already had eStatements as of December 9, 2018, you do not need to re-enroll. If more than one person was signed up for eStatements for a particular account, only one user will be set up for eDocuments and will have to set up the others as Additional Recipients.

If you are new to eDocuments, see the First Time Enrollment instructions.

Once you have enrolled in eDocuments, it can approximately take up to 2 business days.

You would need to contact Customer Support to help you un-enroll.  Once the change has been processed, it can take up to 2 business day, to revert all statements to paper. Please keep in mind that this could affect your rewards if you have rewards checking and there could be some fees that will apply.

Contact Customer Support 855-226-5722.

We will notify you by email when an eDocument is posted to your Online Banking account. This will happen at the same time you would normally receive a paper statement, or notice. When the notification arrives in your email box:

• Log into Online Banking via RCBbank.com or Mobile Banking via our downloadable apps.
• Your eDocument will be available through the eDocuments link.
• You can then save a PDF version of your eDocument on your hard drive or print it out. Copies of eDocuments will be kept for a rolling 18 months.

Once you have signed up for Online Banking, you can access the eDocuments in either Online or Mobile Banking. eDocuments is available for both personal and business customers.

Yes, a printed version of an online statement/notice is the same as a paper statement/notice.

If you receive your images of your canceled checks today, you will also receive them in your eDocuments.

• When you enroll for eDocuments, we will stop sending the paper copies of these documents. You may change your mind at any time and resume receiving paper copies by calling Customer support at 855-226-5722.
• Un-enrolling for eDocuments could however, affect your rewards if you have Rewards Checking and some fees could apply.

eDocuments are posted to Online and Mobile Banking in PDF format. In order to view PDF documents, you may need to install Adobe Acrobat Reader.