What are QR Codes

QR Codes, or quick response codes, are images that can be scanned by a camera on a mobile device which will then allow a person to easily visit a website or view an app in their device’s app store. Many companies and government agencies use QR codes to allow their customers to easily access important information. With their increase in popularity in recent years, there has also been an increase in QR code phishing scams called “Quishing.”

How It Works

Quishing uses QR codes to get victims to visit a website without first being able to see the URL, like they would be able to see with a text hyperlink. They will use email formats that mimic a trusted source such as Microsoft multi-factor authentication emails.

How do Quishing scams avoid security measures?

Rather than something harmful being downloaded to the device, the intent of quishing is to bring victims to a website or other location where they are then prompted to enter credentials, download malware or other harmful activities. This allows scammers to evade email and mobile device security measures.

Common Quishing Email Tactics

Quishing scams are likely to arrive in emails about the following subjects:

• Multi-Factor Authentication Setup
• Security Authentication
• Expired Passwords
• Any activity where the potential victim would expect to click a link

How to Protect Yourself from Quishing

• Only scan QR codes from trusted sources. Never scan a QR code from an unfamiliar source. Verify with the source if you are provided anything with a QR code that is on a sticker that the QR code is legitimate.
• Do not scan QR codes in emails. If you receive a QR code from a trusted source, verify that the message is legitimate before following any instructions on the email or clicking any links.
• Be suspicious of multi-factor authentication that requires you scanning a QR code from an email.
• Be on the lookout for other warning signs of email scams, such as incorrect spelling, grammatical errors and fonts that look strange. Also be suspicious of anything that aims to create a sense of urgency or appeal to emotions.
• If a QR code takes you to a place where you are asked for any kind of personal information or to download anything, be cautious and verify with the company that it is safe. If you don’t feel comfortable, don’t enter your personal information, including credentials.
• Be cautious of shortened URLs or websites that don’t match what you expect to visit. There should not be a reason that a URL would need to be shortened since the visitor does not have to enter it manually into their browser.

How We Protect You:

EMV Chip Technology

The chip in your debit card provides another layer of security when used at terminals and ATMs that are chip-enabled. This added security provision makes it difficult to copy or counterfeit the card data stored in the chip.

Fraud monitoring

We are committed to protecting your money. Our fraud department is continuously monitoring for suspicious card activity and we will contact you immediately, if we suspect fraud is occurring.  Also, if you suspect fraudulent activity or if your card is ever lost or stolen, contact us immediately.

Fraud Department Customer Service:

Current hours: Monday – Friday: 8 a.m. – 6 p.m. Saturday: 8 a.m. – 4 p.m. Sunday 8:00 a.m. – 12:00p.m Call 877.361.0814. 

Deactivating Your Card

Deactivate your card anytime by using our automated telephone system.

• 918.343.2265 Claremore
• 580.767.7777 Ponca City
• 918.825.5566 Pryor
• 405.842.4129 Oklahoma City
• 877.812.4663 Toll Free & Kansas
  Press “2” at the main menu for this option.

What You Can Do:

• Review account activity often.  
• If traveling out-of-state or internationally, it is important that you notify us so we can provide continued usage of your card. If you are planning to travel, please call 877.361.0814 prior to your departure
• Never share your PIN number with anyone
• Keep your PIN number safe, never write it on the card or store it in your wallet
• Make sure to notify the bank of any address, telephone number or email address changes
• Please respond immediately to calls from our Fraud department for confirmation of suspicious attempts or transactions

Click the image to enlarge. This information is available in a printer-friendly flyer that you can download by clicking the button below.

Wire fraud occurs when a criminal creates a scheme to obtain money based on false representations or promises. Criminals pose as legitimate institutions or a trusted friend in phone calls, emails, text messages and many other forms of communication. Debit card fraud is a type of fraud that uses a debit card to immediately withdrawal funds from a consumer’s account.

Money moves quickly in a wire transfer. This makes it almost impossible to get back. If you deposit a check that turns out to be fake, you are responsible for repaying the bank.

Wire fraud can be committed through email, text messages, telephone calls, television and radio communications. Mail service is also used to solicit funds for phony charities or non-profit organizations.

Do not pay any money upfront for a promise to make money back at a later date. Sign up for account alert programs through your bank. Call your bank if you are unsure about a request or believe you have been a victim of fraud.

Before you send or wire money, ask yourself:

• Do I really know this person?
• Is this person claiming to be a family member in trouble?
• Do I feel pressured to send money?
• Is this person claiming to be a government agent, police officer or a trusted company?
• Is this person coaching me on what to say to the bank employees?

Click the thumbnail below for a printer-friendly flyer about wire fraud.

Phishing Scams:

Phishing is an email scam used to steal your personal information. The email will claim to be from your bank or credit card company and may appear authentic. Be careful! Any email requesting personal information or asking you to verify account information is usually a scam. Do not respond to it and do not click on any link from the email.

How to spot a Phishing email scam

• Fails to address you by name.
• Requests for personal information. The email asks you to provide personal information such as your bank account number, an account password, credit card number, PIN number, mother’s maiden name, or social security number.
• Instructs you. To click on link or call a phone number to update your account or even claim a prize.
• Urgent appeals. The emails warns that your account will be shut down unless you reconfirm your financial information. Or states you have been a victim of identity theft.
• Obvious typos and other errors. These are often the mark of fraudulent emails and websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.

These are clear signs that someone is “phishing” for your information. If you receive a suspicious email that uses RCB Bank’s name, forward it to us immediately at [email protected].

Phishing Email Examples

In this phishing email, they want you to click on what looks like a “Health.com” link. In reality if you hover over the link, Loyarmtime.com is where you would be redirected and possibly open up a virus on your mobile device. If you aren’t sure of links in an email, delete it. You can hover over links to see if it actually takes you to the website it shows.

How We Protect You:

We do not solicit any account information through email. If you receive an email from someone who claims to be a bank representative and requests confidential information, do not respond and contact RCB Bank immediately at 855.226.5722.

What You Can Do:

Never respond to any email asking for confidential information, even if it appears urgent.

• Never click on a link from an email. Instead type the known website address into your internet browser.
• Do not call any phone number provided in a suspicious email.
• Always use anti-virus and anti-spyware on your computer and keep them up-to-date.
• Notify us immediately at 855.226.5722 if you have given out your information, so we can help protect your account

Fraud Prevention Tips

• Maintain current virus protection software and complete regular scans of your computer. Make certain the virus protection will also detect spyware/malware.
• Consider all email requests for personal information to be suspicious.
• Use your pop-up blocker. Never provide information in a pop-up box.
• Never click a link in an email unless you completely trust the sender.
• Make certain there is a lock symbol where you type in the web address or that the VeriSign symbol is displayed where you key in your account information. Also, make certain that “https:” shows in the website address, rather than “http:”.
• If you must be active on a social networking site, please use caution in what you post. Fraudsters and scammers watch the information that is posted and can use it in devious ways to steal your identity.
• Ignore emails from senders you do not know. Remember that the bank will never ask you to email your Social Security Number or other sensitive information!
• Create strong passwords using a mix of alpha/numeric/characters, etc.
• Do not download files on sites that you do not know.
• Always delete texts and messages from unknown individuals.
• Be wary of possible scammers on auction sites and sales sites.
• Never respond to online or phone surveys requesting personal information.

News & Announcements:

Find the latest Scams and Alerts here.

Protect Yourself:

Identity theft is a crime in which a thief will use your stolen identity to obtain credit, commit fraud, or take other actions that can harm your reputation. Thieves will use credit card numbers, Social Security numbers, addresses or phone numbers to open a credit card or bank account, allowing for fraudulent purchases and other criminal activities. For the victim, correcting the damage can be costly and time consuming.

General Guidelines:

• Never provide personal information, such as passwords, bank account or credit card information in response to unsolicited email or telephone requests. RCB Bank will never contact you and ask for your personal information.
• Keep items with personal information in a safe place.
• Destroy old personal information such as checks, expired credit cards, items with account numbers and preapproved credit card solicitations in a shredder.
• Provide your Social Security number only when necessary.
• Do not carry your Social Security card in your wallet.
• Minimize the number of credit cards you carry and cancel inactive accounts.
• Sign the back of credit and debit cards with permanent ink.
• Take outgoing mail to the post office, rather than placing in your home mailbox. Place a hold on your mail with the post office, while on vacation.
• Review account statements regularly to ensure all charges are accurate.

Limit unwanted calls

Add your home and cell phone numbers to the National Do Not Call Registry. To sign up visit www.donotcall.gov or call 1.888.382.1222

Limit unwanted emails

• Use an email filter. Check your email account to see if it provides a tool to filter out potential spam or to channel spam into a bulk email folder.
• Limit your exposure. Try not to display your email address in public. That includes blog posts, chat rooms and social networking sites. Spammers use the web to harvest email addresses.

Reduce paper mail

Reduce the amount of mail you receive by calling the national credit bureaus’ opt-out line at 1.888.5.OPT.OUT (1.888.567.8688) or visiting their website at www.optoutprescreen.com. This action will reduce the number of pre-approved credit offers you will receive. There is an option to make this temporary or permanent and we recommend making this option permanent. You will see credit offers diminish after you choose this option.

Monitor your credit report

Check your credit report at least once a year at www.annualcreditreport.com. If you do not have access to the internet call 1.877.322.8228. We recommend making three separate requests during the year (one request per year from each credit reporting agency is free).

Online Safety

• Firewalls. Utilize a firewall to help screen out hackers, viruses and worms that try to reach your computer over the internet. Your internet service provider often offer this as a bundled service.
• Anti-Virus Software. To protect your computer from viruses, you should be using anti-virus software. You can buy such software online or from a computer store. Make sure your software is set to update automatically to keep up with the updates and best protection.
• Patching. Keeping your software current with patches is an important step in protecting your computer. Flaws or weaknesses in software can lead to your computer being compromised.
• Strong Passwords. Do not use passwords that are easily guessed, or include names of family members or pets. Passwords should be a combination of upper and lower case letters, numbers and symbols. Change your passwords regularly.
• Do not use public computers or public or unknown Wi-Fi, to access your accounts.
• Never log in to online accounts from an email; type the URL in the browser bar.

How to Recognize Signs of Identity Theft:

The following may be signs of identity theft:

• New accounts on your credit report that are not yours
• Not receiving an expected bill or statement in the mail
• Receiving calls from creditors or debt collectors regarding services or merchandise that you did not purchase
• Credit card or billing statements on accounts for which you did not apply
• Being denied credit or offered less than favorable terms for no reason

What To Do If You’re a Victim:

If the identity theft has seriously and substantially affected you financially, or through criminal impersonation, contact the local law enforcement agency that has jurisdiction where the crime was committed.

Fill out the ID Theft Affidavit online at the FTC site and send it to each credit reporting agency and to any affected creditors immediately: Call 1.877.ID.THEFT (877.438.4338) or go to www.identitytheft.gov.

Report the identity theft immediately to one of the credit reporting agencies and ask them to place a fraud alert on your account. The alert will remain on your report for about 90 days unless you choose to extend the alert or ask for a security freeze.  If you call one agency, they will forward the fraud alert to the others:

• TransUnion: 1.800.680.7289 or www.transunion.com
• Equifax: 1.800.525.6285 or www.equifax.com
• Experian: 1.888.397.3742 or www.experian.com
• Close any affected accounts and stop payment on any stolen checks.  Consider putting additional layers of security on any accounts that might be vulnerable.
• Do not use the same passwords and personal identification numbers that were on the compromised accounts – choose new ones.
• Notify the Department of Motor Vehicles if your driver’s license is stolen.
• If your checkbook is stolen notify your financial institution and check approval agencies:
• Telecheck, 1.800.710.9898, www.telecheck.com
• Certegy, Inc. (previously Equifax Check Systems), 1.800.437.5120
• Notify the postal inspector and your carrier if mail is involved.
• Call the Social Security fraud hotline 1.800.269.0271 if you believe your Social Security information has been compromised.
• If an identity thief has used your personal information to create tax problems call the IRS at 877.777.4778, or go to their website at www.irs.gov/advocate.

Click the thumbnail below for a printer-friendly flyer with information about identity theft.

What is Ransomware?

Ransomware, a type of malicious software, known as “malware”, that is designed to hold data hostage, is a tangible, growing concern for both individuals and businesses alike. This malware encrypts, or conceals access, to the victim’s files in attempt to get them to pay a ransom to regain access.

Who is Targeted?

Anyone. Everyone. Though, the most common earmarks are small to medium businesses, school districts, municipalities, energy companies, healthcare institutions, and financial institutions.

Small to medium-sized businesses made up 71% of the ransomware target vector compared to the remaining 29% categorized as middle market.¹

More recently, attackers have targeted more school districts, municipalities, and energy companies. In 2019 alone, nine different major American cities were hit by ransomware attacks.²

What is There to Lose?

What do you have?

Money? Data? Trade Secrets? Intellectual Property? Personal information? Customer records?

You name it, they want it.

The ultimate goal of ransomware is for the attacker to gain something of value. Generally, there is a proposal of exchange: Your data for a sum of money. Unfortunately, there is no actual guarantee that once you have paid the attacker will release your information back to you.

In some cases, if you choose to pay the ransomware, you may just be losing on both fronts.

• Ransomware downtime costs organizations more than $64k on average.³
• Ransomware is costing businesses more than $75 billion per year.⁴
• After getting hit by the SamSam ransomware attack in March 2018, Atlanta, Georgia has spent more than $5 million rebuilding its computer network, including spending $3 million hiring consultants and crisis managers.⁵

Is it Preventable?

Yes and no. While as there is no “boxed” solution, there are preventative measures that can be taken in order to help mitigate such an attack.

• Follow an Information Security Framework.
  The below items are all aspects of a strong security posture. There are several resources available to build from. (See cited sources below.)
• Educate yourself.
  Know what a legitimate email looks like verses a phishing attempt. Perform self-checks and be sure not to arbitrarily provide personal information over email, especially if you are not sure or do not trust the sender. Have an information security training program in place for your employees.
• Limit internet connectivity and define user accessibility.
  If you have genuinely critical data, keep your network as inaccessible to the public as possible. Regular users on your network should not have administrative rights and should be given as little access as possible on a strictly “need” basis.
• Employ proper network segmentation.
  Keep more valuable data sequestered and safe from public reach. This helps limit the data an attacker might access.
• Use reputable anti-virus software, email filtering, and a firewall.
  Maintaining a strong, properly-configured firewall, filtering incoming email messages, and keeping your endpoint protection up to date are critical. It’s important to use software from a credible company because there are plenty of fake software packages available online.
• Apply early threat detection systems.
  There exists software and applications that act as an overlay in which can detect unusual behaviors within your infrastructure. Such software can also help manage current vulnerabilities, inventory management, as well as user behavior analytics.
• Enforce strong password security and practices.
  Utilize a password management strategy that focuses on length as complexity, such as implementing a 16-character minimum passphrase. Never have passwords in plain text or written down to where it could be accessed by someone else.
• Use Multi-Factor Authentication.
  If available, the use of MFA can add an extra layer of security in accessing user accounts or system-critical data.
• Keep your software up-to-date and patched.
  Many exploits come from out-of-date software that has become vulnerable. Regular patching of software is necessary to help prevent infection. This also includes removing deprecated software.
• Set up viewable file extensions and limit executable files.
  Windows allows you to set up your computers to show the file extensions when you look at a file. Limit users to viewable files and keep them from being able to download or run executable files.
• Back up your information.
  In the event of a disaster or ransomware attack, having reliable backups are imperative. Create restore and recovery points periodically. This simple step could help ensure that you have a quick recovery from any potential problem.
• Invest in Cyber Insurance.
  This can help cover the costs of an attack. Most Cyber Insurance companies will pay out the ransom, but the deductible is usually around $10k.⁶
• Use VPN when traveling.
  The use of a Virtual Private Network is a great security measure to make certain that your traffic is encrypted.
• Limit internet connectivity and define user accessibility.
  If you have genuinely critical data, keep your network as inaccessible to the public as possible. Regular users on your network should not have administrative rights and should be given as little access as possible on a strictly “need” basis.
• Employ proper network segmentation.
  Keep more valuable data sequestered and safe from public reach. This helps limit the data an attacker might access.

If I Get Attacked What Should I Do?

Experts suggest not to pay the ransomware.⁷ Not only does it encourage future attacks, but there is no guarantee that the hacker will comply once the payment is received.

Organizations should invest in capable, educated, information security team and/or an incident response team that is prepared to react in the event of an attack. Unplug the Ethernet cable from the affected device and contact the experts. Explain exactly what happened and do not leave out any details.

What is the Possible Impact of Ransomware?

Ransomware can result in many different negative consequences, including:

• Temporary or permanent loss of sensitive or proprietary information.
• Disruption to regular operations.
• Financial losses incurred to restore systems and files.
• Potential harm to the organization’s reputation.

Sources Cited

Superscript:

1. https://www.beazley.com/news/2019/beazley_breach_briefing_2019.html
2. https://www.msspalert.com/cybersecurity-breaches-and-attacks/ransomware/attack-list-cities-government-agencies/
3. https://www.datto.com/news/datto-releases-global-state-of-the-channel-ransomware-report
4. https://www.datto.com/news/american-small-businesses-lose-an-estimated-75-billion-a-year-to-ransomware
5. https://statescoop.com/atlanta-was-not-prepared-to-respond-to-a-ransomware-attack/
6. https://www.darkreading.com/operations/average-breach-falls-below-cyber-insurance-policy-deductible-study-shows/d/d-id/1324652
7. https://krebsonsecurity.com/2016/12/before-you-pay-that-ransomware-demand/

Security Framework Resources:

1. https://www.nist.gov/cyberframework
2. https://www.cisecurity.org/controls/

No More Ransomware Security Project:

https://www.nomoreransom.org/en/index.html

Corporate Account Takeover (CATO)

CATO is a type of identity theft in which a criminal steals a business’s online banking credentials and then uses those credentials to initiate funds transfers out of the account via ACH, Wire or Bill Payment.

Business Computer Security

• Setup a Firewall and actively manage it.
• Purchase and install Anti-Spyware/Malware
• Website, Application & Pop-Up Blocking. Your firewall and anti-spyware/malware as well as your end-point protection software can each be setup to block web sites or applications that may represent a greater risk for malware or fraud.
• Isolate One Computer for Banking Use. If possible, setup one PC and limit that PC to only conduct banking activity and DO NOT allow this PC to be used for general web browsing, email and social networking. This will reduce the threat of being infected.
• Patch All Systems. Enable automatic updates for operating system patches.
• Avoid connecting to public Wi-Fi networks with your business computers.
• Be ultra-cautious when clicking on links. Take the time to open a browser and manually type the URL if you have any questions about the link.

Online Banking User Security

• Do Not Share User IDs or Passwords. Each user should have their own user ID and password, which should be secured and not visible or accessible to others.
• Use Dual Control. When conducting funds transfers such as Wires or ACH and require two users to complete the transaction. One employee to create the wire request and another to approve it before processing transactions.
• Keep Your Businesses Contact Information Current. This is important in the event RCB should need to contact the user to confirm any suspicious transaction.
• Enroll in Alerts. Sign up for transaction and balance alerts.

If you suspect your business has experienced a Corporate Account Takeover attack, contact RCB immediately! The sooner you detect an attack and report it to us, the quicker we can react to stop losses and potentially recover funds. Call us at 855-226-5722

Business E-Mail Compromise (BEC)

BEC is a sophisticated fraud that targets businesses that regularly perform wire transfer payments. The fraud is conducted by compromising legitimate business e-mail account through social engineering or computer intrusion techniques to conduct unauthorized transfer of funds.

Here are just a few examples:

Business Email Compromise

• Establish a multi-person approval process for transactions above a certain amount
• Set up a system that requires a valid purchase order and approvals from a manager and a finance officer to spend money.
• Authenticate requests to make a payment or change payment instructions by vendors, and independently verify change in payment instructions.
• Remember-email is never a secure way to send financial information. Question any emailed payment requests that include account information.
• Slow down. Take time to verify any request, even an urgent one. Be suspicious of any request for secrecy.
• Use a shredder to destroy sensitive information.

Other methods used to steal information include the following and educating your employees will help prevent user and account information ending up in the wrong hands.

Phishing

This fraud involves a fake e-mail; instant message or social media message that looks like it comes from a legitimate source like the bank, or a government agency or online services such as Paypal, Facebook etc. The message will ask you to update, validate or confirm your account information including password-any may even threaten to terminate the account if there is no response from you. The e-mail typically include a link to a fake website that looks like it is the legitimate organization.

SMiShing

This is the cell phone version of “Phishing”. Using fake company emails, scammers send text messages that appear to be from legitimate well-known companies but contain counterfeit links to websites that ask for personal and sensitive information. The text will indicate there is an urgent need to take action and update your personal information.

Vishing

Telephone fraud that uses a technique called caller ID spoofing, which makes it look like calls are coming from a legitimate or known phone number and the caller proceeds to ask for card numbers or other sensitive information. If in doubt, call the supposed company back from a known number from your system or telephone book. Never rely on caller ID.

Please feel free to contact us with any questions you may have. Additionally, visit other tabs in this security center to learn more.

What is Elder Financial Exploitation?

Elder financial exploitation involves the unauthorized or illegal use of an elderly person’s funds, assets, or property. This form of exploitation can take various forms, such as scams, identity theft, coercion or even misappropriation of funds by trusted individuals, including family members or caregivers. According to the Elder Abuse Prosecution and Prevention Act, “elder fraud is defined as schemes that target or disproportionately impact those who are 60 or older.”

Examples of Elder Financial Exploitation:

According to the Consumer Financial Protection Bureau, these are examples of elder financial exploitation:

• Telemarketing scams
• Email Scams
• Social Media Scams
• Power of attorney fraud
• Identity theft
• Interception of checks or cash
• Befriending an elder to obtain elaborate gifts
• Convincing an elder to hand over money or personal property
• Coercing the person to change their estate planning documents
• Forging the person’s signature
• Home improvement scams and
• Failing to pay for the cost of a nursing home.

Warning Signs of Elder Financial Exploitation:

According to the Consumer Financial Protection Bureau, these are examples of warning signs of elder financial exploitation:

• Sudden and unexpected withdrawals from the account.
• Newly opened accounts.
• Notice unnecessary subscriptions or services on statement history.
• Sudden change in the person’s financial health.
• Unexplained ATM withdrawals.
• Sudden transfer of assets.
• A new person in the elder’s life who offers to manage assets and finances.
• Missing items in the home.
• Financial statements sent to another party.
• A family member or caretaker isolating the elder, keeping them from contacting others.

Reporting Elder Financial Exploitation:

We encourage you to visit these helpful links for information on how you can report elder financial exploitation:

• Reporting elder financial abuse | Consumer Financial Protection Bureau (consumerfinance.gov)
• Protecting Older Adults from Fraud and Financial Exploitation | Consumer Financial Protection Bureau (consumerfinance.gov)
• Home – Training Resources on Elder Abuse (usc.edu)