Coming soon!

We are enhancing our suite of bank accounts and services in response to ever-changing security, regulatory and compliance requirements. Plus, the new system offers a better digital banking experience.

Items that are not changing and will be available in the new system:

• Transfers
• Bill Pay functionality
• eDocuments
• Mobile Deposit
• Remote Deposit Capture
• Text Banking (must re-sign up)
• Text Alerts (must re-sign up)
• Stop Pay – allows customers to request a stop payment
• Auto Enroll – allows customers to sign up for Online Banking on our website without having to visit an RCB Bank location or call

New items with the new system:

• New look and feel within Online Banking
• Direct Connect with Quicken/QuickBooks will now be available
• Cash management has the same functionality, plus the ability to do everything from their mobile banking app
• Bill Pay check funding will happen at the time of payment initiation just like Bill Pay ACH payments
• Bank to Bank – transfer money between your RCB Bank account(s) and your non-RCB Bank account(s) within Online Banking
• OneWayPay – transfer money from your account to another customer’s RCB Bank account within Online Banking
• my ClickSWITCH – ability to easily move an account from an external financial institution to RCB Bank
• my CardSwap – link your RCB Bank debit card number to your outside subscriptions to be able to easily update your card number
• Financial Tools – personal finance management software within Online Banking
• Available with a $2 per month charge

Yes, if you have created an alternate ID (alias), you will use that going forward to log in. Your NetTeller ID will then go away. For users who have not set up an alternate ID (alias), you will log in with your NetTeller ID.

Your initial password will be the last four digits of your social security number. You will then select your preference for receiving a security access code (text or phone call) to confirm your access. Lastly, you will be asked to create a new password. You may choose an existing password from our previous online banking version or pick an entirely new password.

No, however, the RCB Bank Mobile Banking App that you currently have downloaded will require an update. It will look different with a new white icon. If you do not update the Mobile Banking App on your device, you will not be able to access your account as the old version will be inaccessible.

On December 2 at 4:00 p.m. CST until December 5 at 8:00 a.m. CST, Online Banking will go into inquiry only mode, so you will not be able to process any transfers or ACH and cash management products will be unavailable.

Bill Pay, Mobile Deposit and Remote Deposit Capture will still work during this time.

On December 5, you will sign into the new Online Banking on RCBbank.bank or within the RCB Bank Mobile Banking App.

• Your username will depend on the following – if you have created an alternate ID or alias, you will use that going forward to log in. Your NetTeller ID will then go away. If you log in with your NetTeller ID and have never set up an alternate ID, then you will need to log in with that.
• Your initial password will be the last four of your social security number. You will then select a security access code to be sent to you via email, text or phone call to confirm your access. You will then be asked to pick a new password and you may choose to set it back to what you used on the old version of Online Banking or pick a new password.

No, the text banking and online banking alerts are slightly different in the new system. Customers will have to re-sign up for the alerts they want to receive.

No, you will have to reactivate that feature in the mobile banking app.

Yes, but better. The new system will offer a better option called Direct Connect that simplifies linking and automatically updates your information within Quicken/QuickBooks.

Yes, as Online Banking and Mobile Banking App are both upgrading. We believe that you will enjoy the new digital banking experience as it is more user-friendly and provides additional services to you.

Yes, your Bill Pay items and schedules will move into the upgraded Online Banking.

On December 2 at 4:00 p.m. CST until December 5 at 8:00 a.m. CST, Online Banking will go into inquiry only mode, so you will not be able to process any transfers or ACH and cash management products will be unavailable. Bill Pay will continue to work during this time.

Effective December 5, 2022, Bill Pay check funding timing will change. Instead of debiting your account for the amount of the bill payment check when the check clears and posts to your account, it will now be deducted from your account on the scheduled payment date, just like an electronic payment.

Also effective December 5, 2022, we will resume charging the expedited payment fees for any rush payments in Bill Pay. (Previously paused during COVID-19.)

Yes, there will not be a change to eDocuments and they will stay the same as before.

PosPay history and exceptions will migrate into the upgraded Online Banking.

Yes, both ACH and wire templates should be available in the new Online Banking. We are confirming this with our vendor.

Yes, it will. The new system will offer a new, better option called Direct Connect now that makes linking much simpler.